smart energy management system

Overview | Our Solution | Smart Grid

Our Solutions

Many utility websites are failing on basic usability criteria. This is the stark message from web design specialist Webcredible, which emerges from research it, undertook for Utility Week.

The ease with which customers can use company sites is vital in many ways. According to Webcredible “If users can’t find the information they need, they’ll switch off and pick up the phone – or worse still they won’t bother at all.” For utilities, a tricky site could mean a higher cost to serve, a disgruntled and possibly vocal customer, a damaged brand and, in the worst case, lost business.

As users’ expectations have risen about the ease of use of the internet, our special focus is to provide our customers/ vendors with clear orientation clues, so they know where they are within a section of the site and can see what other sort of information is available

Smart Energy Management System monitors the situation closely and would like to follow the reduction in energy prices if it is possible. In practice, however, we are not yet able to commit to such a reduction, although we remain committed to ensuring our prices are as low as possible over the medium term.

All our customers can benefit from a variety of payment options, rewards for using less energy, as well as help and advice on how to reduce their energy use. A report by the National Audit Office last year said that the typical household could save around £280, or roughly 30% of their energy bills, if they adopted the cost-effective measures available to them